The Vintner’s Daughter

www.thevintnersdaughter.com.au

PRIVACY POLICY

Last updated: 19 May 2026

1. Our Commitment to Privacy

The Vintner’s Daughter (“we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with us through our website at www.thevintnersdaughter.com.au (the “Website”), make purchases, or attend our property in Murrumbateman, Canberra Wine District, New South Wales.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles (APPs) contained in that Act.

By using our Website or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not. The types of personal information we may collect include:

Name and date of birth
Contact details including postal address, email address, and telephone number
Payment information (processed securely through third-party payment providers)
Booking and reservation details
Communications you send to us, including enquiries and feedback
Website usage data, including IP address, browser type, pages visited, and time spent on pages
Information you provide when signing up for our mailing list or newsletters

3. How We Collect Personal Information

3.1 Information You Provide Directly

We collect personal information you provide to us directly, including when you:

Make a booking for wine tastings, farm tours, or e-bike hire
Purchase products through our Website using our payment platform WithWine
Subscribe to our mailing list or newsletter
Contact us with an enquiry or complaint
Visit our cellar door and complete any sign-in or registration form

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information through cookies and similar technologies, including:

Your IP address and general geographic location
Browser type and operating system
Pages you visit and links you click
Date and time of your visit
Referring website address

You can configure your browser to refuse cookies or to notify you when cookies are being set. Please note that some features of our Website may not function correctly if cookies are disabled.

3.3 Information from Third Parties

We may receive personal information about you from third parties such as booking platforms, payment processors, or social media platforms if you interact with our content on those services.

4. Why We Collect and Use Your Information

We collect and use your personal information for the following purposes:

To process and manage bookings, orders, and payments
To communicate with you about your booking or purchase, including confirmation and reminder notices
To respond to your enquiries and provide customer support
To send you marketing communications, newsletters, and information about upcoming events or offers — but only where you have consented or where we are otherwise permitted to do so under applicable law
To improve our Website, products, and services
To comply with our legal obligations, including age verification requirements applicable to the sale of alcohol under NSW liquor laws
To protect the security and integrity of our Website and business

We will only use your personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect, unless you have consented to another use or we are required or authorised by law to use it differently.

5. Disclosure of Personal Information

5.1 When We May Disclose

We do not sell, rent, or trade your personal information to third parties. We may share your personal information in the following limited circumstances:

With service providers who assist us in operating our business (such as payment processors, booking platforms, email marketing services, and website hosting providers), where those providers are bound by confidentiality obligations
Where required or authorised by law, such as in response to a court order or regulatory requirement
Where you have consented to the disclosure
In connection with a business sale or merger, where your information may be transferred to a new owner as part of that transaction

5.2 Overseas Disclosure

Some of our third-party service providers (such as cloud hosting, email, or analytics services) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles. By using our Website, you consent to your information being processed outside Australia in these limited circumstances.

6. Direct Marketing

We may use your contact details to send you marketing communications about our wines, events, promotions, and agritourism experiences where you have opted in, or where we have an existing customer relationship and it is reasonable to expect you may be interested.

You may opt out of receiving marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing email we send
Contacting us directly using the details at the end of this Policy

We will action opt-out requests promptly. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your bookings or purchases.

7. Security of Your Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These steps include password-protected systems, secure payment processing through third-party providers, and restricting access to personal information to those staff or contractors who need it to carry out their duties.

However, no data transmission over the internet or storage system can be guaranteed as completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the details below.

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Accessing and Correcting Your Personal Information

Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details below. We will respond to your request within a reasonable period (generally within 30 days). In some circumstances, we may be required or permitted by law to refuse your request, in which case we will explain our reasons.

We do not charge a fee for making an access request, though we may charge a reasonable fee to cover the cost of providing access if the request is complex or involves substantial effort.

9. Privacy Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us in the first instance using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

10. Children’s Privacy

Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a person under 18, please contact us and we will take steps to delete that information promptly.

In addition, the purchase and consumption of alcohol is restricted to persons aged 18 years and over under Australian law. We comply with all applicable liquor licensing requirements.

11. Cookies and Analytics

Our Website may use cookies, web beacons, and similar tracking technologies to enhance your experience and analyse how the Website is used. We may use analytics tools such as Google Analytics, which collects information about Website usage in an anonymised form. Information generated by these tools is transmitted to and stored by the analytics provider in accordance with their own privacy policy.

You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any updated Policy will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically. Your continued use of our Website after any changes are posted constitutes your acceptance of the updated Policy.

Contact Us

For any questions, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact us: