The Vintner’s Daughter

www.thevintnersdaughter.com.au

WEBSITE TERMS OF USE & RETURNS POLICY

Last updated: 19 May 2026

 

1. Introduction

Welcome to The Vintner’s Daughter website. These Terms of Use govern your access to and use of our website located at www.thevintnersdaughter.com.au (the “Website”), operated by The Vintner’s Daughter, a winery and agritourism property located in Murrumbateman, Canberra Wine District, New South Wales, Australia (“we”, “us”, “our”).

By accessing or using our Website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please discontinue use of the Website immediately.

2. Age Requirement and Responsible Service of Alcohol

By using this Website, you confirm that you are at least 18 years of age. The Vintner’s Daughter sells and supplies alcohol, and we are committed to the Responsible Service of Alcohol.

Under applicable NSW liquor licensing laws, it is against the law to sell or supply alcohol to, or to obtain liquor on behalf of, a person under the age of 18 years. We reserve the right to request proof of age at any point during a transaction or visit to our property. Purchases of alcohol made through our Website may only be made by persons aged 18 years or over.

Drink Responsibly. Liquor Licence No: LIQW824004591

3. Use of the Website

3.1 Permitted Use

You may use this Website for lawful purposes only and in a manner consistent with all applicable Australian laws and regulations. You agree not to:

We reserve the right to refuse service to anyone, for any reason, at any time.

3.2 Accuracy of Information

While we take care to ensure the accuracy of information on our Website, we do not warrant that the content is complete, current, or error-free. Information about products, pricing, availability, events, and bookings is subject to change without notice.

Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any such errors and to change or update information at any time without prior notice. Please contact us directly to confirm current details.

4. Pricing and Product Availability

All prices displayed on the Website are in Australian dollars (AUD) and inclusive of GST where applicable. Prices are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without notice.

We reserve the right to limit the sale of our products or services to any person, geographic region, or jurisdiction, and to limit quantities purchased per person or per order. We may cancel or refuse any order at our sole discretion, including where we suspect the order is being placed for resale or commercial distribution.

5. Bookings

5.1 Direct Bookings

Bookings for wine tastings, farm tours, and e-bike hire are subject to availability. Specific cancellation policies, payment terms, and conditions will be communicated at the time of booking.

5.2 Third-Party Booking Platforms

We accept bookings through the following third-party booking platforms:

Bookings made through these platforms are subject to both our booking conditions and the terms of service and privacy policies of the relevant platform. We are not responsible for the operation, content, or practices of these third-party platforms. We encourage you to review their terms and privacy policies before making a booking.

6. Intellectual Property

All content on this Website — including but not limited to text, images, logos, graphics, and design — is the property of The Vintner’s Daughter or its content suppliers and is protected by Australian copyright law. Unauthorised use, reproduction, or distribution of any materials from this Website is strictly prohibited without our express written permission.

7. Third-Party Links

Our Website may contain links to other third-party websites for your convenience. These links do not constitute our endorsement of those sites. We have no control over the content, accuracy, or privacy practices of third-party websites and accept no responsibility for them. Any transactions you conduct with third-party websites are solely between you and that third party.

8. User Comments and Submissions

If you send us feedback, suggestions, reviews, or other submissions — whether by email, through the Website, or otherwise — you agree that we may use, reproduce, and publish that content in any medium without restriction or compensation. We are under no obligation to maintain any such submissions in confidence or to respond to them.

You agree that any content you submit will not be unlawful, defamatory, harmful, or infringing of any third party’s rights. You are solely responsible for the accuracy and content of anything you submit to us.

9. Disclaimer of Warranties and Limitation of Liability

To the fullest extent permitted by Australian law, The Vintner’s Daughter provides this Website and its content on an “as is” and “as available” basis, without any representations, warranties, or conditions of any kind, either express or implied.

We do not guarantee that the Website will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. We exclude all liability for any loss or damage (including indirect, incidental, special, or consequential loss) arising from your use of, or inability to use, the Website or its content.

Nothing in these Terms of Use excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified.

10. Indemnification

You agree to indemnify, defend, and hold harmless The Vintner’s Daughter and its officers, employees, contractors, and agents from and against any claim, demand, loss, liability, cost, or expense (including reasonable legal fees) arising out of or relating to your breach of these Terms of Use, your violation of any applicable law, or your infringement of any third party’s rights.

11. Privacy

We are committed to protecting your personal information. Any personal data you provide through this Website will be handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Please review our Privacy Policy for full details on how we collect, use, store, and protect your data.

12. Severability

If any provision of these Terms of Use is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions, which will continue in full force and effect.

13. Amendments to These Terms

We reserve the right to update or modify these Terms of Use at any time without prior notice. Changes will be effective immediately upon posting to the Website. It is your responsibility to check this page periodically for updates. Your continued use of the Website following any changes constitutes your acceptance of the updated terms.

14. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising from or related to your use of the Website.

 

RETURNS POLICY

Last updated: 19 May 2026

1. Our Returns Policy

At The Vintner’s Daughter, we take pride in the quality of our products. Because of the nature of our products — including wine and perishable goods — we are only able to accept returns or provide replacements in limited circumstances as set out below.

We do not accept returns or offer refunds for change of mind. All sales are final unless the product is confirmed to be defective.

2. Defective Products

2.1 What Qualifies as Defective

A product is considered defective if it:

2.2 What Does Not Qualify as Defective

The following are not considered defects and will not be accepted as grounds for a return:

3. How to Make a Claim

If you believe you have received a defective product, please contact us within 14 days of purchase or delivery by:

When making a claim, please provide:

We will assess your claim and respond within 5 business days. We reserve the right to request that the product be returned for inspection before a remedy is provided.

4. Remedies

Where a product is confirmed to be defective, we will offer one of the following remedies at our discretion:

We will cover reasonable return postage costs for confirmed defective products.

5. Australian Consumer Law

Our Returns Policy is in addition to, and does not limit, your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund. If a product has a minor failure, we may repair or replace the product rather than offering a refund. For more information about your consumer rights, visit www.accc.gov.au.

 

Contact Us

If you have any questions about these Terms of Use or our Returns Policy, please contact us:

The Vintner’s Daughter

Murrumbateman, Canberra Wine District, NSW

www.thevintnersdaughter.com.au

Phone: 0408 207 331

Email: winery@thevintnersdaughter.com.au

Terms of Use

In this policy, “us”, “we”, or “our” means The Vintners Daughter, operators of this website.

These terms of use govern your use of and access to this website.

We may change part or all of the Terms at any time. The most current Terms will always be posted on the website. Your subsequent or continued use of this website will constitute your acceptance of any changes made to these terms. If you object to any of the terms in this document, or to any changes made to them, your only remedy is to immediately cease use of and access to this website.

These terms were last updated on 22 Sep 2015.

Purchasing Online

MINIMUM AGE AND LEGAL CAPACITY

Purchasing products or services on this website is restricted to individuals 18 years of age or older. It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years.

ACCURACY OF PRODUCT DESCRIPTION

All products and services listed on this website are described to the best of our abilities and using the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:

  • Human error in entry of information
  • Incorrect information provided to us by suppliers or distributors
  • Failure of suppliers or distributors to supply updated information to us

We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.

PAYMENT

All orders on this website must be pre-paid before fulfilment. All orders are placed in Australian dollars.

In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however it may be retained by our payment gateway provider in circumstances where this is required.

In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.

In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.

PRICES AND TAXES

Prices are displayed to Australian visitors of this website (unless otherwise marked) including GST if applicable to the product, and in Australian Dollars.

If we determine that you are in a foreign country, we may display prices to you without GST and/or in alternate currencies.

RETURN POLICY

In the case of purchase of a physical product from this website which satisfies one or more of the following cases we will gladly arrange a refund or exchange of the product:

  • The product proves faulty within 14 days of receiving the product and/or date of invoice
  • The product does not match its description as provided when sold
  • The product received is not the product ordered
  • The product has been damaged in transit

Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.

TAX INVOICE

Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us is correct.

SECURITY

We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

LIMITATION OF LIABILITY

Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.

General Terms

JURISDICTION

These terms shall be construed in accordance with and governed by the laws of Victoria, Australia. You consent to the exclusive jurisdiction of the courts in Victoria to determine any matter or dispute which arises under these terms.

ACCESS

While we make every reasonable effort to ensure that the website is available and fully operational at all times, we do not make any representation or warranty that your access will be uninterrupted or error free. Your access to this website may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control.

We reserve the right to change or discontinue any feature or service on the site at any time without notice.

We reserve the right to terminate your access to this website and prevent further access without warning or notice in response to breaches of this policy by yourself, breaches of any applicable laws, or suspicious activity.

CONDUCT

You must not use, or attempt to use this website:

  • in breach of any applicable laws of the State of Victoria, Commonwealth of Australia, or local laws in your jurisdiction
  • to impersonate any person or entity
  • to solicit money, passwords, personal information or other property from any person or entity
  • to harm, abuse, harass, threaten, stalk, intimidate or offend any person or entity
  • to publish or facilitate publication of personal information of a third party without their consent
  • to publish or facilitate publication of material for which you do not have ownership, title, or consent from the owner or title holder to do so
  • to publish or facilitate publication of pornographic or offensive material
  • to publish or facilitate publication of material including viruses or other computer code, files, or programs designed to interrupt or damage the functionality of computer software or hardware
  • to publish or facilitate publication of advertising material for yourself or any other party without our express consent to do so

Breaching of these rules of conduct may result in termination of your access to this website and prevention of further access without warning or notice.

PRIVACY

Please review our Privacy Policy, which also governs your visit to this website, to understand our practices.

COPYRIGHT

Except where expressly provided to the contrary by these terms, you do not have any right, title or interest in or to any proprietary rights relating to the website.

This website may contain material that is protected by copyright, trade mark, and other laws. Except where expressly provided to the contrary, you may only reproduce and distribute the material on the website for your own personal, non-commercial use. Material published on or sourced from this website must not be used, stored, reproduced, published, altered or transmitted in any form or by any means in whole or in part without our prior written consent, with the following exceptions:

  • Where such use, reproduction, etc, constitutes Fair Use under the Copyright Act
  • Where such use, reproduction, etc, is undertaken by normal processes on your computer only (such as your web browser’s cache).

THIRD PARTIES

Certain areas of this website may contain links to external websites. These external websites do not form part of this website and are not within our control. We do not accept any responsibility for the contents of any third party website.

Certain areas of this website may display third party advertising. Our display of this advertising should not be construed in any way as an endorsement or recommendation of the advertising network, advertiser, or their products or services.

Certain areas of this website may provide the ability to contact third parties. If you contact any third party as a consequence of visiting this website, we do not accept any responsibility for any communications or activity (including but not limited to business transactions) between yourself and the third party.

LIMITATION OF LIABILITY

Your use of this website is undertaken at your own risk.

To the extent permitted under the Trade Practices Act 1974 and other relevant legislation, this website and all information, content, materials, products and services included or otherwise made available are provided on an ‘as is’ basis, unless otherwise specified. We make no representations or warranties of any kind, express or implied, as to the accuracy of information on this website.

By continued use of this website, you agree that we will not be held liable for any damages of any kind arising from the use of this website or from any information, content, materials, products or services therein, unless otherwise specified in writing.

In the case of goods or services supplied or offered via this website, our liability will be limited to the amount paid by yourself (excluding any shipping and/or handling charges) for those goods and services.